Refund policy

RETURN & REFUND POLICY

Last updated: August 21, 2026

Thank you for shopping with EVAYPA.

This Return & Refund Policy explains your rights and the conditions that apply to returns, refunds, damaged or incorrect products, and our voluntary 120-Day Refund Guarantee.

This Policy applies to purchases made directly through evaypa.com.

EVAYPA
Palangos g. 4-327 #6
Vilnius, 01402
Lithuania

Email: info@evaypa.com
Website: evaypa.com

1. 120-DAY REFUND GUARANTEE

In addition to any rights you may have under applicable consumer law, EVAYPA offers a voluntary 120-Day Refund Guarantee on qualifying purchases.

This commercial guarantee is separate from, and does not limit, any mandatory statutory rights you may have.

Eligibility

To qualify for the EVAYPA 120-Day Refund Guarantee, all of the following conditions must be satisfied:

  1. You purchased at least four (4) months' worth of the qualifying EVAYPA supplement in a single order.

  2. The products were purchased directly from evaypa.com.

  3. Your refund request is submitted no later than 120 days after the date your qualifying order was delivered.

  4. You provide sufficient proof of purchase, such as:

    • your EVAYPA order number;

    • the email address used to place the order; and

    • any other reasonable information necessary for us to identify the qualifying purchase.

  5. You provide reasonable documentation confirming that your growth plates were open during the applicable 120-day guarantee period.

Acceptable documentation may include, for example:

  • a dated wrist X-ray report;

  • a radiology report;

  • a written statement from a licensed physician, radiologist, or other appropriately qualified healthcare professional confirming that imaging showed open growth plates; or

  • comparable medical documentation reasonably demonstrating that your growth plates were open during the applicable period.

The documentation must be dated, or otherwise provide sufficient information to establish that the assessment relates to the 120-day guarantee period.

Medical Information and Privacy

Please do not send your complete medical record.

EVAYPA only requires information reasonably necessary to determine whether the growth-plate eligibility condition has been satisfied.

Where possible, you should redact unrelated medical information and unnecessary identifiers, such as medical record numbers, addresses, information concerning unrelated conditions, or other information not relevant to the claim.

The documentation should retain enough information for EVAYPA to reasonably determine that:

  • the documentation relates to the person making the refund claim;

  • the relevant examination or imaging occurred during the applicable period; and

  • the documentation confirms that the person's growth plates were open.

Medical or health information submitted in connection with a guarantee claim will be handled in accordance with our Privacy Policy and applicable data-protection law.

What the Guarantee Covers

If your claim satisfies the requirements of this section and is approved, EVAYPA will refund the purchase price paid for the qualifying supplement products covered by the guarantee.

Unless required otherwise by applicable law, the voluntary 120-Day Refund Guarantee does not include:

  • original shipping charges;

  • expedited shipping charges;

  • return shipping charges;

  • customs duties or import charges paid directly to government authorities or third parties;

  • currency conversion charges;

  • payment-provider charges not received by EVAYPA; or

  • products not covered by the qualifying order.

Any statutory refund rights that require reimbursement of shipping or other amounts remain unaffected.

Product Returns Under the 120-Day Guarantee

Because the 120-Day Refund Guarantee is intended to allow sufficient time to use the supplement, products do not necessarily need to remain unopened to qualify for this commercial guarantee.

However, we may reasonably request:

  • photographs of the products or packaging;

  • lot or batch numbers;

  • remaining product quantities;

  • empty or partially used containers; or

  • return of remaining products,

where reasonably necessary to verify a claim or prevent fraud or abuse.

Please do not send products to us unless EVAYPA provides return instructions.

Limitations of the Guarantee

The 120-Day Refund Guarantee applies only to qualifying purchases and may be denied where:

  • fewer than four months' worth of qualifying product was purchased;

  • the claim is submitted after the 120-day period;

  • the required growth-plate documentation is not provided;

  • the documentation does not reasonably demonstrate open growth plates during the applicable period;

  • the products were purchased from an unauthorized reseller, marketplace, third party, or another website;

  • the customer cannot provide reasonable proof of purchase;

  • the claim contains false, altered, misleading, or fraudulent documentation;

  • there is evidence of refund abuse, misuse, or attempted fraud; or

  • the claim otherwise does not satisfy the conditions stated in this Policy.

EVAYPA may request reasonable additional information where necessary to verify a claim.

We will not reject a valid claim solely because of a technical or minor documentation issue where the customer can otherwise reasonably establish eligibility.

No Medical or Growth Guarantee

The EVAYPA 120-Day Refund Guarantee is a commercial refund program only.

It does not constitute a promise, warranty, representation, or guarantee that any person will achieve an increase in height, bone growth, or any particular physiological or health result.

Individual results may vary.

Nothing in this Refund Policy is intended as medical advice. Customers should consult an appropriately qualified healthcare professional regarding questions about growth, growth plates, nutrition, supplement use, or health conditions.

2. HOW TO MAKE A 120-DAY GUARANTEE CLAIM

To request a refund under the 120-Day Refund Guarantee, email:

info@evaypa.com

Please include:

  • your full name;

  • your EVAYPA order number;

  • the email address used for the purchase;

  • the date you received the order, if known;

  • a statement that you are requesting a refund under the 120-Day Refund Guarantee; and

  • the documentation described in Section 1 confirming open growth plates during the applicable period.

For your privacy, please remove unrelated medical information before submitting medical documentation.

We may contact you for additional information reasonably necessary to verify the claim.

Submitting a claim does not automatically mean that a refund has been approved. We will review the information provided and notify you of the outcome.

3. EU/EEA RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union or European Economic Area and purchase products online, you may have a statutory right to withdraw from your purchase without giving a reason.

Where applicable, the withdrawal period is generally 14 days from the date on which you, or a third party designated by you other than the carrier, receives the goods.

For orders containing multiple goods delivered separately, the applicable period may begin when the final relevant goods are received, as provided by applicable law.

The 120-Day Refund Guarantee described above does not replace or reduce this statutory withdrawal right.

How to Exercise Your Right of Withdrawal

To exercise a statutory right of withdrawal, you must inform us of your decision through a clear statement before the applicable withdrawal period expires.

You may contact us at:

info@evaypa.com

Please provide enough information for us to identify your order.

You do not need to provide a reason for exercising a statutory withdrawal right.

4. EXCEPTIONS TO THE STATUTORY RIGHT OF WITHDRAWAL

Certain goods may be excluded from the statutory withdrawal right under applicable consumer law.

In particular, where permitted by law, a right of withdrawal may not apply to sealed goods that are not suitable for return due to health-protection or hygiene reasons once the seal has been broken after delivery.

Whether an exception applies will depend on the circumstances and applicable law.

Nothing in this Policy is intended to exclude any withdrawal or refund right that cannot legally be excluded.

Importantly, an exclusion from a statutory 14-day withdrawal right does not automatically exclude an otherwise eligible claim under EVAYPA's separate 120-Day Refund Guarantee.

5. CONDITION OF PRODUCTS FOR STANDARD RETURNS

For returns made under a statutory change-of-mind or withdrawal right, you should handle products only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary, to the extent permitted by applicable law.

For supplements or other sealed consumable products, opening or breaking a protective seal may affect your statutory return rights where the health-protection or hygiene exception applies.

This section does not restrict the separate 120-Day Refund Guarantee described above.

6. RETURN SHIPPING

Unless:

  • applicable law requires otherwise;

  • the product is defective, damaged, or incorrect;

  • EVAYPA agrees to cover the return cost; or

  • we state otherwise in writing,

the customer is responsible for the direct cost of returning products when exercising a change-of-mind or statutory withdrawal right.

Please contact info@evaypa.com before returning a product so that we can provide the appropriate return instructions.

Contacting us first is recommended to ensure that your return is handled correctly and does not restrict any statutory right to notify us of withdrawal through another legally valid clear statement.

Do not send products to our business address without first checking the return instructions provided by EVAYPA, as the designated returns location may differ.

7. REFUNDS FOLLOWING STATUTORY WITHDRAWAL

Where you validly exercise a statutory right of withdrawal, we will refund amounts required by applicable law.

Where required by applicable EU consumer law, this generally includes:

  • the price paid for the returned goods; and

  • the cost of the least expensive standard delivery method offered by us for the relevant order.

If you chose a more expensive shipping method, such as express delivery, the additional cost above our standard delivery option may not be refundable where permitted by law.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.

Where permitted by law, we may withhold reimbursement until:

  • we have received the relevant goods back; or

  • you provide evidence that the goods have been sent back,

whichever occurs first.

8. RETURN DEADLINE AFTER WITHDRAWAL

If a physical return is required following a valid statutory withdrawal, you must send the goods back without undue delay and within the period required by applicable law after notifying us of your withdrawal.

We recommend obtaining proof of postage and using a trackable shipping method.

EVAYPA is not responsible for returned parcels lost during transit where the return carrier was selected and controlled by the customer, except where applicable law provides otherwise.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If your product:

  • arrives damaged;

  • is defective;

  • has been tampered with before delivery;

  • is materially different from what you ordered; or

  • you received the wrong product,

contact us at info@evaypa.com as soon as reasonably possible.

Providing the following may help us resolve the issue more quickly:

  • your order number;

  • a description of the problem;

  • photographs of the product;

  • photographs of the shipping packaging;

  • photographs showing the lot/batch information where relevant; and

  • any other information reasonably necessary to investigate the issue.

We may offer, as appropriate and subject to applicable law:

  • a replacement;

  • a refund;

  • a price reduction; or

  • another legally required remedy.

If an item is defective, damaged, or incorrect, return shipping costs will be handled in accordance with applicable consumer law.

Nothing in this Policy limits statutory rights relating to defective or non-conforming goods.

10. LOST OR MISSING ORDERS

If your order has not arrived within the expected delivery period, please contact:

info@evaypa.com

Please include your order number.

We may investigate the shipment with the relevant carrier before issuing a replacement or refund.

Nothing in this section limits rights you may have under applicable consumer law concerning non-delivery.

11. REFUSED AND UNCLAIMED DELIVERIES

If an order is returned to EVAYPA because:

  • delivery was refused;

  • an incorrect or incomplete delivery address was provided;

  • the parcel was not collected;

  • delivery could not be completed after reasonable attempts; or

  • the parcel was returned for another reason attributable to the customer,

we may deduct actual return or carrier charges from any refund to the extent permitted by applicable law.

This does not apply where the delivery failure resulted from our error or where applicable law requires otherwise.

12. CUSTOMS, DUTIES, AND IMPORT FEES

For international orders, customs duties, import taxes, brokerage charges, or similar government or third-party charges may apply.

Unless EVAYPA collected the particular charge directly and applicable law requires us to reimburse it, EVAYPA generally cannot refund amounts paid directly to customs authorities, carriers, brokers, or other third parties.

Customers may need to contact the relevant authority directly regarding reimbursement of those charges.

13. PROMOTIONS, DISCOUNTS, AND BUNDLES

Where a refund applies to products purchased using:

  • a discount code;

  • bundle pricing;

  • promotional pricing;

  • a free-product promotion; or

  • another special offer,

the refund will be calculated based on the amount actually paid and the allocation of the promotion across the relevant products.

We may adjust a refund where returning part of a bundle or promotion means the remaining purchase would no longer have qualified for the original discount, but only to the extent permitted by applicable law and the terms of the applicable promotion.

The 120-Day Refund Guarantee applies only where the qualifying order contains at least four months' worth of qualifying supplement product.

14. GIFTS

Refunds are normally issued to the original payment method used for the purchase.

If a product was purchased by another person as a gift, the refund may therefore be returned to the original purchaser unless otherwise required by law or agreed by EVAYPA.

15. REFUND METHOD AND PROCESSING

Approved refunds will normally be issued to the original payment method.

After EVAYPA issues a refund, additional processing time may be required by your bank, card issuer, Shopify payment provider, PayPal, or other payment service before the funds appear in your account.

EVAYPA does not control processing times imposed by financial institutions or payment providers.

If an approved refund has not appeared after a reasonable period, please contact your payment provider and then contact us at info@evaypa.com if further assistance is required.

16. CANCELLATIONS BEFORE SHIPPING

If you wish to cancel an order before it ships, contact:

info@evaypa.com

as soon as possible.

We will attempt to cancel the order, but we cannot guarantee cancellation once an order has entered processing, fulfilment, or shipping.

If the order has already shipped, the applicable return or withdrawal procedures will apply.

17. REFUND ABUSE AND FRAUD

EVAYPA reserves the right to investigate claims where there is a reasonable indication of:

  • altered or falsified documentation;

  • false statements;

  • repeated abusive refund claims;

  • manipulation of order information;

  • identity or payment fraud;

  • unauthorized payment disputes;

  • resale-related abuse; or

  • other fraudulent conduct.

We may deny a voluntary 120-Day Refund Guarantee claim where we reasonably determine that the claim is fraudulent or does not meet the stated eligibility requirements.

This provision does not permit EVAYPA to deny or restrict mandatory consumer rights.

18. PURCHASES FROM THIRD PARTIES

This Policy, including the EVAYPA 120-Day Refund Guarantee, applies only to qualifying products purchased directly from evaypa.com, unless we expressly state otherwise.

Products purchased through:

  • third-party marketplaces;

  • retailers;

  • distributors;

  • resellers; or

  • unauthorized sellers

are subject to the return and refund policies of the seller from whom the product was purchased.

Your statutory rights against that seller remain unaffected.

19. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or replace any consumer right or legal remedy that cannot lawfully be excluded or restricted.

If there is a conflict between this Policy and mandatory consumer law, the mandatory consumer-law provision will apply.

The EVAYPA 120-Day Refund Guarantee provides additional contractual benefits and does not replace statutory rights relating to withdrawal, non-conforming goods, defective goods, or other consumer protections.

20. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint regarding a product, refund, or order, please contact EVAYPA first in writing at:

info@evaypa.com

Please include:

  • your name;

  • your order number;

  • a clear description of the issue;

  • the resolution you are requesting; and

  • any supporting documents reasonably relevant to your complaint.

We will review consumer complaints and provide a response in accordance with applicable Lithuanian consumer-protection requirements.

If you are a consumer and your dispute cannot be resolved directly with EVAYPA, you may have the right to apply to the State Consumer Rights Protection Authority of the Republic of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba — VVTAT) or another competent consumer dispute-resolution body.

Your right to seek judicial remedies remains unaffected.

21. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes to:

  • our business practices;

  • our products or guarantee programs;

  • applicable laws or regulations; or

  • operational requirements.

The version applicable to a purchase will be determined in accordance with applicable law and the terms made available to the customer when the relevant transaction was completed.

The latest version will be available at evaypa.com.

22. CONTACT US

For questions regarding returns, refunds, damaged products, or the 120-Day Refund Guarantee, contact:

EVAYPA

Palangos g. 4-327 #6
Vilnius, 01402
Lithuania

Email: info@evaypa.com
Website: evaypa.com